Weeks 1–2 · Comfortable
Text size, brightness, volume and turning it off properly.
The programs, in detail
Four programs of 6 to 10 weeks, all at your own pace, with written steps after every session.
Program 01 · The device you already own
Phone & tablet basics
We start with the device in your hand, not a general lesson. Making text and icons larger usually changes everything on its own. Then we cover finding apps, closing them, charging, and what to do when something looks different from yesterday.
Weeks 3–4 · Getting around
Home screen, finding apps, going back.
Weeks 5–6 · Useful things
Camera, clock, notes and the weather.
Weeks 7–8 · When it goes wrong
What to do when something changes or disappears.
Weeks 1–2 · Answering
Picking up a video call without panic.
Weeks 3–4 · Calling
Saving contacts and starting a call yourself.
Weeks 5–6 · Photos
Taking, finding and sending pictures to the family.
Program 02 · See the grandchildren
Video calls & photos
The most requested program, by a distance. We practice answering a call until it's automatic, then making one. Then photos: taking, finding and sending them. We practice together, repeatedly, until you don't need notes.
Program 03 · Spot it before you click
Scams & online safety
Scammers target older adults deliberately and they are good at it. We go through the real patterns — the urgent call from “your bank”, the grandchild in trouble, the gift card request — and agree simple rules: hang up and call back on a number you look up yourself. We also set up passwords you can actually manage.
Weeks 1–2 · The patterns
What real scams look and sound like, with examples.
Weeks 3–4 · The rules
Hang up, look up the number, call back. Every time.
Weeks 5–6 · Passwords
A system you can manage, written down safely at home.
Weeks 7–8 · If it happens
Who to call, what to freeze, and why it isn't your fault.
Weeks 1–3 · Email
Reading, replying, and what to ignore.
Weeks 4–6 · Websites
Searching, going back, and recognizing advertisements.
Weeks 7–8 · Appointments
Booking, confirming and adding it to a calendar.
Weeks 9–10 · Forms
Filling in, checking and submitting without losing your work.
Program 04 · Appointments and forms
Everyday tasks
The practical things that are increasingly hard to avoid: an email account you can use, booking a doctor's appointment online, filling in a form without losing it halfway, and finding your way back when a website swallows you. We write down every step so you can do it again alone.
What would you like to be able to do?
Thirty minutes, free, on the one thing that frustrates you most. No jargon, no rushing.